Privacy Policy
Last updated: 11 August 2026
At Glowar, we believe your privacy matters. We only collect the information we need to provide our services, communicate with you, and improve your experience. We never sell your personal information, and we only share it where necessary to deliver our services or meet legal obligations.
This Privacy Policy explains what information we collect, how we use it, and your rights.
Who we are
Glowar provides technology consultancy, software engineering, digital transformation and artificial intelligence services to organisations across the public and private sectors.
Data Controller
Glowar Ltd
[Company Address]
Email: hello@glowar.co.uk
Website: https://glowar.co.uk
If you have any questions about this policy or how we use your information, please contact us using the details above.
What information we collect
Depending on how you interact with us, we may collect personal information that you provide directly to us, including your name, email address, telephone number, organisation, job title and any information you include in an enquiry or message.
When you use our website, we may also collect certain technical information automatically. This may include your IP address, browser type and version, device information, pages visited, time spent on the website, referral source and general location information such as country or city.
This information helps us understand how our website is used, maintain its security and improve the experience we provide.
How we use your information
We may use your personal information to respond to enquiries, provide consultancy and software services, communicate about projects or potential work, improve our website and services, maintain website security and meet our legal and regulatory obligations.
We only process personal information where we have an appropriate lawful basis for doing so.
Our lawful bases for processing
Under UK data protection law, we may rely on one or more of the following lawful bases when processing personal information:
- Legitimate interests – where processing is necessary to operate, protect and improve our business and website.
- Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.
- Legal obligation – where we are required to process information to comply with the law.
- Consent – where you have actively agreed to particular processing, such as receiving certain marketing communications or accepting optional cookies.
Marketing
We may occasionally send information about Glowar, our services, products, insights or other information that we believe may be relevant to you.
We will only send marketing communications where we have an appropriate lawful basis to do so. Where we rely on your consent, you can withdraw that consent at any time. You can also unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.
Cookies
Our website may use cookies and similar technologies to help the website operate correctly, maintain security, remember preferences and understand how visitors use the site.
Cookies used on the website may include essential cookies required for the site to function, along with analytics and performance cookies that help us understand website usage.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also control or delete cookies through your browser settings.
Analytics
We may use analytics services to understand how visitors interact with our website. These services may collect anonymous or pseudonymised information such as pages viewed, device type, browser type, general location and time spent on the website.
We use this information to understand how our website is performing and to improve our content, services and user experience.
Third-party services and embedded content
Our website may use or link to third-party services, including website hosting providers, cloud platforms, analytics providers, contact form services and embedded content such as videos, images or social media content.
Embedded content from another website may behave in the same way as if you had visited that website directly. Those providers may collect information about you, use cookies or other tracking technologies and monitor your interaction with their services.
Third-party providers operate under their own privacy policies, and we recommend reviewing those policies where appropriate.
Who we share your information with
We do not sell your personal information.
We may share personal information with trusted organisations where this is necessary to operate our business or provide our services. These may include cloud and website hosting providers, email providers, IT and security providers, professional advisers and other suppliers supporting our business operations.
We may also disclose information to regulators, law enforcement agencies, courts or other authorities where we are legally required to do so.
Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable contractual, security and data protection safeguards are in place.
International transfers
Some of the technology and service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that suitable legal safeguards are in place in accordance with UK data protection law.
How long we keep your information
We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including to provide our services, maintain appropriate business records and meet legal, accounting or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it was collected. When personal information is no longer required, we will securely delete or anonymise it.
How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure cloud platforms, encryption where appropriate, access controls, regular security updates and restricting access to information based on business need.
While no online service or technology platform can guarantee absolute security, we continually work to maintain appropriate protections for the information entrusted to us.
Artificial intelligence
Glowar develops, uses and advises on artificial intelligence technologies and AI-enabled services. We are committed to using artificial intelligence responsibly, securely and transparently.
Where AI tools are used to assist with activities such as software development, analysis, documentation or service delivery, they are used with appropriate human oversight and in accordance with applicable security, confidentiality and data protection requirements.
We do not knowingly use customer confidential information or personal information to train public artificial intelligence models. Where third-party AI services are used, we select services and configurations that provide appropriate protections for the nature and sensitivity of the information being processed.
Your data protection rights
Under UK data protection law, you may have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to access your personal information, correct inaccurate or incomplete information, request deletion, restrict processing, object to certain processing and request that information is provided to you in a portable format.
Where we rely on your consent to process personal information, you also have the right to withdraw that consent at any time.
If you would like to exercise any of these rights, please contact us at hello@glowar.co.uk.
Complaints
If you have concerns about how we have handled your personal information, please contact us in the first instance so that we have an opportunity to investigate and resolve the issue.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.
More information is available at https://ico.org.uk/.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.
When we make changes, the latest version will be published on this page and the date at the top of the policy will be updated.
Contact us
If you have any questions about this Privacy Policy or how Glowar processes personal information, please contact us:
Glowar Ltd
Email: hello@glowar.co.uk
Website: https://glowar.co.uk